Customer Testimonials
Great customer service. They were very helpful and knowledgeable. Willing to help with everything. Even helped set up my bluetooth. I feel confident that if I had to go back there to have them explain or show me something that it would not be a problem.
Worked with Said M. In sales who was fantastic. Quick buying process and nice people. I would definitely recommend.
Was a great and easy experience! We really enjoyed Arnie our sales associate!!!
Everyone was very professional and friendly. Jennifer was awesome. I was fit in even though I was not on the schedule but I did schedule it for that day.
I arrived at Team Toyota on Memorial Day and was happily greeted by Rick Gonnella. He was pleasant and asked my intentions right off, was I looking, wanting to purchase? He introduced himself and everything after that was very easy, professional, knowledgeable and pleasant. I knew that I wanted a Rav4 XLE Hybrid. We sat down, went over the inventory at Team Toyota and verified that everything I wanted was on the vehicle that I was going to test drive. Within 15 minutes I was looking at the Rav4 that I ended up purchasing that day. Rick showed me all the perks of the vehicle starting with the automatic rear door, spare tire storage, battery storage, etc. Once in the vehicle Rick informed me about all the buttons and knobs. We drove around the neighborhood and let me go in areas that I was able to get the speed up noticing the different kind of pick up the hybrid had. Rick was very knowledgeable of the vehicle. He was very informative about how the hybrid worked. Once I was back at Team Toyota, I told him that I wanted to purchase that Rav4 XLE. I already had a low interest loan approved through my bank, but Team Toyota was able to offer me the special discount and lower their percentage rate to make financing through them a better deal. Rick explained the different free maintenance that was offered by Toyota and the warranty on the Hybrid parts. After a short wait, I was greeted by Julie the financial person. We quickly got all the papers signed and I was all finished in about 3 1/2 hours from when I got to the dealership. I purchased an accessory that needed to be installed on the vehicle, so I did not pick the car up for a couple days as promised. When I arrived to pick up my Rav4, Rick greeted me. The car was ready with the hitch I had added. He took and paired my phone for me. Showed me all about the dash and all the safety features he had mentioned on the test drive. I was happy and ready to go. This was about the 10th car that I have purchased in my time and I can actually say it was the most pleasant experience I have ever had. Not nervous about my choice at all. Very calming and happy experience. Thank you Rick and Team Toyota. My #1 car buying choice!
The third dealership we’d visited that day, we were running short on time to go pick up our children. Riley listened when we explained our budget constraints and what was important to US. We were offered a fair price for our trade-in, but were consider going to one more dealer. Without really pushing back at all, we were offered another $1,000 for our trade-in, and that made our decision simple. Highly recommended!
Great experience. Window etching was included in cost in my used purchase. Expected the option per under law, or the cost to go to the original buyer but other than that absolutely no beating around the bush. No hidden costs. A dealership that truly goes beyond just wanted your business today but also in the future. seems i could not have picked a better place to do business.
We bought a new RAV4 from Rick at Team Toyota in Schererville. He was great and so was the finance guy. Enjoyed working with them.
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